Frequently Asked Questions

Frequently Asked Questions: Concerts

What can I bring into the concert?

The following items are permitted in the concert area:

-Camping chair

-Small rug

-Sealed bottled water (not carbonated)

-Empty reusable water bottle

-Rain poncho

-Hat/ Sunscreen

-Non-professional camera

 

Can I bring my own food and drink into the concert?

No – you will not be permitted to bring your own food, alcoholic beverages or eskies into the concert, however food vendors and a licensed bar will be operating on site.

What items are prohibited in the concert?

For a full list of prohibited items, please read over our Concert Terms & Conditions – CLICK TO VIEW.

We recommend you bring a hat and sunscreen with you, as no umbrellas will be allowed into the venue.

 

 

When do gates open and when does the concert start?

Saturday – gates for the Saturday concert open at 2pm with the first act starting on stage at 3.30pm.

Sunday – gates for the Sunday concert open at 2pm with the first act starting on stage at 3.30pm.

Frequently Asked Questions: Camping

Do I need to book a campsite?

Yes, campsites need to be booked prior to your arrival at our camping grounds. Unless booked out, camp sites are available to purchase up until the day of the event.

 

How many people can I have on one campsite?
Our campsites have a five-person capacity, if you have a larger group you will need to book extra sites.

 

How many nights can I camp for?

Camping is available from two to four nights.  Thursday, Friday, Saturday and Sunday nights.

Can I reserve a campsite for my friends?

If you would like to camp with other people, please ensure you arrive in convoy with the rest of your group. Sites will be allocated upon arrival and at the discretion of our camping manager.

What kind of food and drink will be available for campers?
When you’re not in the Amphitheatre, our specially selected Camp Kitchen Vendors will be serving up hearty breakfasts, lunches, and dinners for all!
Can I have a campfire at my campsite?

Jimbour’s iconic bonfire will be roaring Thursday, Friday, and Saturday night in the Camp Kitchen zone. Join your fellow festival goers for dinner and live music in the glow of the flames.

Unfortunately due to the current high fire risk in our region we are unable to permit fires at the individual campsites of campers onsite.

How much room will I have to set up camp?

Each campsite is 10x8m in size and suitable for most vehicles, including motorhomes and caravans.

How many campsites can I book?

You can book as many campsites as you require. One camping ticket is equivalent to one campsite.

Are powered campsites available?
Please be advised all campsites are unpowered, however use of generators is permitted between the hours of 8:00am – 8:00pm.
What amenities are provided at the campsite?

The following amenities will be available in the camping area:

– Toilets and Showers

– Dump Pod

– Limited potable water (it is recommended you arrive with water)

– General waste bins

Containers for Change collection bins
Are pets allowed in the camping area?

No animals (except assistance animals) are permitted within the site area, as Jimbour Station is a working property.  

What time can we check in for camping?

Our camping team will happily check you in from 8am till 5pm daily.

Frequently Asked Questions: Tickets

Do you offer senior/concession discounts?

Discounts are not offered for different age groups, however children aged 12 and under are free. Companion Cards will be accepted.

I can no longer attend Big Skies Festival; can I get a refund for my tickets?

Unfortunately, there is a NO REFUND policy on all tickets. As outlined in our Terms and Conditions, a refund will only be processed if the festival is cancelled.

PLEASE NOTE: Any approved refunds of the festival tickets will be the face value of the ticket purchased LESS a 4% booking fee.

Ticketholders can transfer their tickets on to others who are able to attend, to do this follow the steps below.

Update your ticket details.

Find the order confirmation email you have received. Click the Edit Order button. Update your order details, such as buyer and ticketholder information. To save the changes, click Save at the bottom.

The tickets should now be sent to the email address you have updated it to.

What do I do if I haven’t received my email confirmation or ticket?

Firstly, check that the email hasn’t been sent to your Junk/Spam folder. If you still can’t find your tickets, please contact the Big Skies team.

Where can I purchase my tickets from?

Tickets can be purchased online or at the gate of the event on the day. Click here to be directed to online ticket sales.

How will I receive my tickets?

Tickets will be emailed to the nominated email address after booking and payment.

Will my ticket gain entry to every event on the festival program?

No, one single ticket will not give you entry to any event. If you’d like to attend more than one event (for example, Sunset Dinner, a Regional Tour and Big Skies Concerts), you will need to purchase a ticket to each individual event.

The Markets, Camp Kitchen area and After Party do not require a ticket.

Frequently Asked Questions: General

Can I bring my dog with me?

As Jimbour House is a working property NO animals are permitted on the property, other than a registered guide, hearing, or assistance dog with an identity card.

Can I bring my own food and drink into the concert?

No – you will not be permitted to bring your own food, alcoholic beverages or eskies into the concert, however food vendors and a licensed bar will be operating on site.

Will there be an ATM onsite?
There will not be an atm available onsite at the festival, it is recommended you come prepared with some cash. Bars, food vendors and most market stalls will accept EFTPOS, minimising the need for cash.
Will there be a lost and found facility at Big Skies 2023?
During concert times our lost and found is located at the ticket check in tent, outside of these hours all items will be held at our camping check in tent.
How can my business become a festival sponsor?

Please contact the sponsorship team to enquire today at tourism@wdrc.qld.gov.au

When do gates open and when does the concert start?

Saturday – gates for the Saturday concert open at 2pm with the concert starting at 3.30pm.

Sunday – gates for the Sunday concert open at 11am with the concert starting at 12.30pm.

Is Big Skies Festival an all-ages event?

This event is all ages.  Patrons under 12 years are free with a paying Parent or Guardian, and still require a (free) ticket to be booked for them.

Please be advised that the event is fully licensed, those 18 and over will also need to provide proof of age at the gate and bar areas.

 

 

What will the weather be like?
Our Big Skies Festival weekend normally brings sunny days and cooler nights, we recommend packing your hat and sunscreen, and make sure you join us for our camp kitchen bonfire at night!

 

How do I become a festival volunteer?
You can submit an Expression of Interest to volunteer with us through the Better Impact Portal accessible via the CONTACT menu on this website.

 

Tickets will be available soon

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