Contact Big Skies Festival

C

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Where to find us

86 Jimbour Station Rd,
Jimbour East QLD 4406

Contact us

1.      First check out our Frequently Asked Questions on our website – VIEW HERE. This may answer your question.

2.      Consider sending us a question via Facebook messenger.

3.      Email us:
big.skies@wdrc.qld.gov.au. During the festival, we will have limited ability to respond promptly.

4.      Come see us at the pop-up Visitor Information Centre at Jimbour House on Thursday and Friday.

5.      Give us a phone call 8-5pm Monday – Friday. Ph: (07) 4679 4777.

Frequently Asked Questions: Tickets

Do you offer senior/concession discounts?

Discounts are not offered for different age groups, however children aged 12 and under are free. Companion Cards will be accepted.

I can no longer attend Big Skies Festival; can I get a refund for my tickets?

Unfortunately, there is a NO REFUND policy on all tickets. As outlined in our Terms and Conditions, a refund will only be processed if the festival is cancelled.

PLEASE NOTE: Any approved refunds of the festival tickets will be the face value of the ticket purchased LESS a 4% booking fee.

Ticketholders can transfer their tickets on to others who are able to attend, to do this follow the steps below.

Update your ticket details.

Find the order confirmation email you have received. Click the Edit Order button. Update your order details, such as buyer and ticketholder information. To save the changes, click Save at the bottom.

The tickets should now be sent to the email address you have updated it to.

What do I do if I haven’t received my email confirmation or ticket?

Firstly, check that the email hasn’t been sent to your Junk/Spam folder. If you still can’t find your tickets, please contact the Big Skies team.

Where can I purchase my tickets from?

Tickets can be purchased online or at the gate of the event on the day. Click here to be directed to online ticket sales.

How will I receive my tickets?

Tickets will be emailed to the nominated email address after booking and payment.

Will my ticket gain entry to every event on the festival program?

No, one single ticket will not give you entry to any event. If you’d like to attend more than one event (for example, Sunset Dinner, a Regional Tour and Big Skies Concerts), you will need to purchase a ticket to each individual event.

The Markets, Camp Kitchen area and After Party do not require a ticket.

Frequently Asked Questions: Concerts

What can I bring into the concert?

The following items are permitted in the concert area:

-Camping chair

-Small rug

-Camping cart/trolley

-Sealed bottled water (not carbonated)

-Empty reusable water bottle

-Rain poncho

-Hat/ Sunscreen

-Non-professional camera

 

Can I bring my own food and drink into the concert?

No – you will not be permitted to bring your own food, alcoholic beverages or eskies into the concert, however food vendors and a licensed bar will be operating on site.

What items are prohibited in the concert?

For a full list of prohibited items, please read over our Concert Terms & Conditions – CLICK TO VIEW.

No large umbrellas or marquees are permitted in the venue. Small handheld umbrellas will be permitted but must not be used from the concert start time onwards to not block the view for others.

We recommend you bring a hat and sunscreen with you.

 

 

When do gates open and when does the concert start?

Saturday – gates for the Saturday concert open at 2pm with the first act starting on stage at 3.30pm.

Sunday – gates for the Sunday concert open at 2pm with the first act starting on stage at 3.30pm.

Frequently Asked Questions: Camping

Do I need to book a campsite?

Yes, campsites need to be booked prior to your arrival at our camping grounds. Unless booked out, camp sites are available to purchase up until the day of the event.

 

How many people can I have on one campsite?
Our campsites have a five-person capacity, if you have a larger group you will need to book extra sites.

 

How many nights can I camp for?

Camping is available from two to four nights.  Thursday, Friday, Saturday and Sunday nights.

Can I reserve a campsite for my friends?

If you would like to camp with other people, please ensure you arrive in convoy with the rest of your group. Sites will be allocated upon arrival and at the discretion of our camping manager.

What kind of food and drink will be available for campers?
When you’re not in the Amphitheatre, our specially selected Camp Kitchen Vendors will be serving up hearty breakfasts, lunches, and dinners for all!
Can I have a campfire at my campsite?

Jimbour’s iconic bonfire will be roaring Thursday, Friday, and Saturday night in the Camp Kitchen zone. Join your fellow festival goers for dinner and live music in the glow of the flames.

GOOD NEWS! Enclosed firepits are permitted in the camping grounds subject to current weather conditions. Any changes to fire bans will be announced.

How much room will I have to set up camp?

Each campsite is 10x8m in size and suitable for most vehicles, including motorhomes and caravans.

How many campsites can I book?

You can book as many campsites as you require. One camping ticket is equivalent to one campsite.

Are powered campsites available?
Please be advised all campsites are unpowered, however use of generators is permitted between the hours of 8:00am – 8:00pm.
What amenities are provided at the campsite?

The following amenities will be available in the camping area:

– Toilets and Showers

– Dump Pod

– Limited potable water (it is recommended you arrive with water)

– General waste bins

Containers for Change collection bins
Are pets allowed in the camping area?

No animals (except assistance animals) are permitted within the site area, as Jimbour Station is a working property.  

What time can we check in for camping?

Our camping team will happily check you in from 8am until 5pm daily.

Can vehicles leave the festival camping grounds during the festival?

Vehicles are permitted to leave their camping sites throughout the festival. Vehicles will be provided a pass upon check in.

Frequently Asked Questions: General

Can I bring my dog with me?

As Jimbour House is a working property NO animals are permitted on the property, other than a registered guide, hearing, or assistance dog with an identity card.

Can I bring my own food and drink into the concert?

No – you will not be permitted to bring your own food, alcoholic beverages or eskies into the concert, however food vendors and a licensed bar will be operating on site.

Will there be an ATM onsite?
There will not be an atm available onsite at the festival, it is recommended you come prepared with some cash. Bars, food vendors and most market stalls will accept EFTPOS, minimising the need for cash.
When do gates open and when does the concert start?

Saturday – gates for the Saturday concert open at 2pm with the concert starting at 3.30pm.

Sunday – gates for the Sunday concert open at 11am with the concert starting at 12.30pm.

Is Big Skies Festival an all-ages event?

This event is all ages.  Patrons under 12 years are free with a paying Parent or Guardian, and still require a (free) ticket to be booked for them.

Please be advised that the event is a fully licensed Rock Concert, those 18 and over will also need to provide proof of age at the gate and bar areas.

 

 

Terms & Conditions

Big Skies Festival Concert Terms & Conditions | Big Skies Festival Camping Terms & Conditions | Big Skies Festival Stallholder Terms & Conditions

Notice of Photography:
Festival ticketholders consent to their filming and sound recording as event attendees and members of the audience. By entering all event sites at Big Skies Festival, ticketholders agree to being filmed or photographed which may be used for future marketing or promotional purposes on WDRC’s website, print media, and other electronic means.

Festival Partner

Festival Major Sponsors

Tickets will be available soon

Sign up to receive Big Skies Festival updates

  • This field is for validation purposes and should be left unchanged.